So we needed to call our cable company to find out why our bill increased. We called the service number and could not talk to a live agent. The recording kept telling us to click on the link they automatically sent to my smart phone. I’ve never had that happen before.
But, I didn’t want to do that. Assuming I know more than they do, and just wanting to talk to a real person like I used to do in the olden days, I kept trying to run through the phone prompts. FINALLY exasperated, I tried it their way.
It worked! The link they sent me put us in touch with an agent on chat, who set us up with a callback and before too long, a real, live person called us!
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